Policies
Returns & Exchange Policy
Our Commitment
At Naini Hanvi Couture, your satisfaction is our priority. We want you to love every piece you receive. If something isn't right, we're here to help.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photographs of the issue. We will arrange a replacement or issue a full refund at no additional cost.
Non-Returnable Items
Due to the nature of ethnic wear and hygiene considerations, we do not accept returns for change of mind, incorrect size selection, or minor colour variations that may occur between screen displays and actual fabric. We recommend referring to detailed product descriptions and measurements before ordering.
How to Initiate a Return
To initiate a return or exchange, please reach out to us via WhatsApp at +91 80081 22236 or email us at chegondisoujanya@gmail.com with your order number, photos, and a brief description of the issue. Our team will guide you through the process.
Refund Processing
Approved refunds will be processed within 7–10 business days to the original payment method. You will receive a confirmation once the refund has been initiated.